Overview
Our returns and refund policy is valid for 30 days from the date of purchase. After this period, we’re unable to offer a full refund or exchange.
To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
All returns must be accompanied by a receipt or proof of purchase.

1. Defective or Faulty Goods
   If your item arrives damaged, faulty, or not as described, please contact us within 7 days of receiving it.
   We will assess your claim and provide a replacement or refund in line with Australian Consumer Law.
2. Partial Refunds
   Partial refunds may be issued in situations such as:
   Items that are not in their original condition, are damaged, or have missing parts not caused by our error.
   Items returned more than 30 days after delivery.
3. Refunds
   Once your return is received and inspected, we’ll notify you by email. You’ll be informed whether your refund has been approved.
   If approved, the refund will be processed and credited back to your original method of payment within a specified timeframe.
4. Exchanges
   Exchanges are available only for items that are defective or damaged.
   To request an exchange for the same product, please email us at info@lenco.au.
5. Returning Your Item
   To begin a return, contact us at info@lenco.au for instructions.
   Return shipping costs are the responsibility of the customer and are non-refundable.
   Delivery times for exchanged items may vary based on your location.
   For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee the receipt of returned goods.

Need Help?
If you have any questions about returns or refunds, please reach out to us at info@lenco.au.