Effective Date: 1/01/2025
Audacity Technology Pty Ltd t/as Lenco Australia (ABN 17 658 114 339). We respect your privacy and handle your personal information in accordance with the Privacy Act 1988 (Cth).

• What We Collect
  We may collect the following types of personal information:
  Identity & contact details: name, email address, phone number, postal address
  Payment information: processed securely by trusted third-party providers (e.g., PayPal, Stripe)
  Order details: items purchased, transaction records, order history
  Online data: cookies, IP address, device and browser details, and browsing behaviour

• How We Collect Your Information
  We collect information when:
  You create an account or place an order on lenco.au
  You subscribe to newsletters or marketing communications
  You contact us via email, phone, or social media
  Data is gathered automatically through cookies and analytics tools when you use our website

• Why We Collect Your Information
  We use your information to:
  Process orders, payments, and deliveries
  Provide customer support and respond to enquiries
  Send marketing communications (only with your consent) and important service updates
  Improve our website, products, and services through analytics
  Comply with legal, tax, and regulatory requirements

• Cookies & Tracking
  We use cookies to:
  Analyse website traffic and performance
  Enhance and personalise your shopping experience
  You may disable or manage cookies through your browser settings, though some features of the site may not function correctly if you do.

• Disclosure to Third Parties
  We may share your information with trusted third-party partners, including:
  Payment processors (e.g., PayPal, Stripe)
  Shipping and delivery providers
  Analytics platforms (e.g., Google Analytics)
  IT and website hosting service providers
  All third-party partners are required to handle your data securely and in compliance with applicable privacy laws.

• International Transfers
  Some information may be stored or processed overseas, such as through cloud hosting services. We take reasonable steps to ensure any offshore data handling meets Australian privacy requirements.

• Data Security
  We use a range of security measures to protect your information, including:
  Encryption and secure servers
  Access controls and staff training
  While we take data protection seriously, no system is completely secure. If you believe your data may have been compromised, please contact us immediately at info@lenco.au.

• Your Rights
  You may request to:
  Access the personal information we hold about you
  Update or correct inaccurate details
  Opt out of marketing communications at any time (via the “unsubscribe” link in our emails)
  To exercise any of these rights, please email info@lenco.au.

• Policy Updates
  We may update this Privacy Policy periodically. The most recent version, including its Effective Date, will always be available at lenco.au/privacy.

Contact Us
If you have questions or concerns about this Privacy Policy, please reach out:
Email: info@lenco.au
Postal: 50 Mercedes Drive, Thomastown, VIC 3074, Australia.